At Air Force One, our people are essential to our growth and success. That’s why we hire people dedicated to our core values and place emphasis on training and continued improvement. By hiring the right people, we are able to provide our customers with smart solutions for optimal building performance. 

As one team dedicated to personal ownership and service to others, we keep our core values at the root of everything we do:

INTEGRITY: promising unmatched honesty and reliability.
HUMILITY: thinking of others before yourself.
INTELLIGENCE: providing thoughtful and reasonable decisions.
HUNGER: striving to progress and improve.

Our vision inspires us to act with unmatched professionalism and quality everyday.

With like-minded customers, we strive to deliver smart solutions, comfortable environments and optimal building performance, to achieve our dream of elevating the image and integrity of our industry.

Learn more about us at www.airforceone.com

We take the culture at Air Force One seriously.

We strive to create a positive environment and offer our associates the best possible incentives. That’s why we offer the following programs:

CULTURAL ENRICHMENT PROGRAMS:

• Apparel Program
• Apprenticeship Program
• Associate Referral program
• Commendation Program
• Healthy Lifestyles Program (for Associates with Company-sponsored Medical insurance, includes a free gym membership, wellness coaches, and other incentives)
• Leadership Development Program/Career Paths
• Scholarship Program
• Service to Others (STO) Program

Position Summary: The office manager’s primary responsibility is to oversee the administrative activity of the Division, including customer service, dispatching, invoicing, month-end, and other client deliverables.

Education and Experience: Minimum bachelor’s degree or five to seven years of related work experience, or equivalent combination of education and experience.

Essential Duties and Responsibilities:

• Provide direction for dispatch and/or sub-contractors to ensure we exceed customer expectations and commitments. May involve daily management of CSRs / Dispatchers / Account Coordinators.
• Promptly address customer complaints to assure resolution and maintain long-term relationships. 
• Provide leadership to efficiently coordinate several projects at the same time.
• Acquire a comprehensive understanding of the customer base and those customers’ requirements. Establishes and maintains an in-depth knowledge of the industry and competitive practices as they relate to multiple markets.
• Participate in customer meetings as requested. Such meeting may include but are not limited to: customer care calls, sales meetings, PM and project turnover meetings.
• Maintains active contact with other divisions, which is positive and supportive. Ensures communication with customers and/or team members is conducted in a manner that builds trust and leads to efficient problem resolutions.
• Work closely with Operations Manager, Service Manager, Project Manager, and General Manager to ensure success of daily operations.

Supervisory Responsibilities
Supervisory responsibilities include carrying out related responsibilities in accordance with the company’s policies and applicable laws, and collaborates with GM and/or HR and support group on related issues including hiring, and training associates; planning, assigning and directing work; appraising performance; rewarding and disciplining associates, addressing complaints and resolving problems.

Desired Computer / Software Knowledge:
• Microsoft Word (Intermediate - Advanced)
• Microsoft Excel (Intermediate - Advanced). Ability to create formulas, pivot tables, import/export to and from databases.
• Microsoft Access (Intermediate). Ability to create queries and reports.
• Microsoft Outlook
• Accounting Software (Sampro, Quickbooks, Peachtree, Great Plains, etc.)
• CRM software (North Boundary, etc.)
• Dispatching Software

We are a Drug Free Workplace. 

All applicants are required to pass a drug test, background check, clean MVR, and reference check.

ASSOCIATE BENEFITS:

• Choose from six medical plan options
• Dental
• Vision
• Voluntary Supplemental Life
• Short Term Disability
• Long Term Disability
• Voluntary Supplemental Insurance
• 401(k) with Company Match and ROTH IRA
• Paid Time Off
• Paid Training